Returns & Cancellations

CANCELLATIONS

Any order that is cancelled BEFORE shipping will be subject to a 5% fee. Our website processor does not refund these charges to us. This fee is required, regardless of payment method.

*Once an order is shipped it will not be able to be cancelled. 

RETURN POLICY

 We do not accept returns on any merchandise. 

 EXCHANGE / CREDIT

• Wrong Orders: If you receive a different item from what you ordered, Delta Force Power will ship the correct item and provide a prepaid return label to return the incorrect item. 
• Dead On Arrival (DOA): Items that fail within 10 days of receipt and the failure is not a result of customer negligence, Delta Force Power will provide a replacement item, either in advance or once the defective item is returned; a prepaid return label will be provided.

Damage That Occurs During Shipping:

1. Must be reported to Delta Force Power immediately upon arrival. Damage that occurs after you receive the order is the sole responsibility of the customer.
2. You must take picture of the the damaged items and the shipping box and any inner shipping material that is inside (such as foam inserts and air cushions, etc.)
3. We will provide a replacement of the specific item that is damaged. For example, if the charge controller is broken, we will send a replacement charge controller, etc. We do not offer refunds for damaged items, as a replacement will be sent.
4. Warranty does not apply to systems that are shipped for use overseas after the original purchase. We are not responsible for damage or defects caused by a third party shipper.
   
   *If you do not provide the requested information about the damage that is done during shipping within 10 days of delivery, we will not be able to replace the damaged items.